About us
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SMART ADDICTION was founded September 2012. The company was created with the intent to help synchronize the retail and repair experience for the consumer.
Our team consists of highly skilled technicians coming from a background in mobile retail sales, smart device repairs and customer support. In the years working for the mobile phone industry we have come to notice a large disconnect between employees and customers in the mobile retail sales department.
Technician works
Customers would often enter a retail location such as; Sprint, T-Mobile, AT&T, and Verizon, hoping to receive help with a hardware issue found in their device. Unfortunately, none of these companies offered any help with repairs.
Corporate companies, as such, would and could only offer the purchase of a new device for full price, or to add an additional line to the customers account.
In some instances, customers were lucky enough to have insurance coverage added to their accounts (for an additional monthly fee) but, even with the coverage, customers faced an obnoxious out of pocket deductible. Our team at Smart Addiction strives for the best customer experience.
We know the confusion faced when dealing with large corporations and how stressful it can be. We only use the highest quality parts in all of our repairs to ensure the best service. We have the expertise and knowledge to fix any hardware or software issue with your smart device. We do not only specialize in iPhone repairs, we also fix a large assortment of Android devices.
Our mission is to provide quality repair for smart phones, tablets, and laptops.
What They Say About Us
