FAQ

Here you can find the answers on your questions. But if you don’t, feel free to contact us directly!

Why should I choose Smart Addiction?

There are a lot of service centers that repair gadgets. But we stand out in several important ways.

• Repairman experience and ability to perform complex tasks. Smart Addiction has been operating for over ten years and has a team of true professionals who can handle the most difficult tasks. In particular, during repairs, our engineers use microsoldering, which is considered a very complex procedure.
• Fast service. Thanks to our extensive experience, we can diagnose the gadget in a short time and quickly perform repairs. We use professional equipment that simplifies and speeds up all work processes.
• Acceptable price. The service price consists of two main parameters – the use of spare parts and the spent working time. We never overprice components and work very quickly. As a result, our services are cheaper. 

Also, we provide a warrant for our work, which indicates the service quality. 

What Services Does Smart Addiction offer?

Smart Addiction`s engineers can fix almost all types of gadgets – from smartphones and laptops to game consoles and drones. The model and brand of the gadget do not matter.

• Repair laptop. Replacement of keyboard, display, battery, etc.
• Repair phones. Replacement of camera, battery, charging port, screen, etc.
• Repair PS. Screen replacement, buttons, ports, etc.
• Repair drones. Replacement of damaged components, software tuning, etc.
• Repair tablets. Screen replacement, ports, batteries, etc.

We provide free diagnostics. Bring your device to our service center for a consultation.

Can I wait while you do the repair?

Of course, our service center has a cosy resting place for those customers who want to wait for the completion of a full diagnosis and repair to receive their refurbished device as soon as possible. However, if the breakdown is quite complex and will require several hours to repair, we will warn the client about this in advance. The client will be able to spend this time at his discretion and then come to us at the appointed time and pick up the device.

What type of warranty do you provide on your repair work?

We have absolute confidence in the quality of our work and the components we use. Therefore, we give all our customers a 30-day warranty on our repairs, regardless of the type of breakdown and the complexity of the repair.

Where is Smart Addiction located?

The Smart Addiction Service Center is conveniently located in Bay Ridge, in Southwest New York. Our doors are open for you every day. Welcome!

How can I connect with you online so I don’t miss out on your work?

You can use different channels to contact us.

• You can find all our contact information in the footer of the site (bottom of the page) and the Contact section. Including, there is an email, address, phone number and links to our social networks.
• Almost every page of the site has a “Get a Quote” section. You can fill out a short questionnaire and leave your application. Our managers will contact you.

We are always in touch with our customers and ready to answer all your questions.

Is there a wait time for onsite service requests?

Smart Addiction fulfills customer requests in the shortest possible time. In most situations, our engineers repair gadgets in a few hours. We have a spare parts warehouse, so we can quickly replace damaged parts.

However, in some cases, we need more time to repair. Therefore, if you want to receive a refurbished device as soon as possible, call us first. We will let you know if we have the parts you need and how long the repair will take.

What if I decline the repair?

You have every right to do so.

You can bring any gadget to our service center and consult with us. We will diagnose the device, find the cause of the breakdown and inform you of the total cost of the repair. After that, you can either take the gadget back and leave, or entrust us with the repair.

We provide free diagnostics. Therefore, you have nothing to lose by contacting us for advice.

Where to take the computer for repair?

It will be easy for you to find our service center.

• Our address:

304 86th Street Brooklyn NY, 11209

• Our work schedule:

Mon – Sat: 11 am – 8 pm

Sunday: 11 am – 6 pm

Look at the map in the footer of our site and in the “Contacts” section. It will help you find us faster.

How much does it cost to repair a laptop?

You will be able to get a clear answer to this question only after a complete diagnosis of the gadget.

There are many reasons why a laptop might fail. Therefore, the cost of repairs can be very different. For example, replacing the charging port costs less than replacing the display, since the cost of parts and the complexity of the work are different.

Bring us your gadget for free diagnostics, and we will inform you of the total service cost before the repair begins.

Will I lose any of my documents, pictures, or other data when you repair my device?

We guarantee you the security and confidentiality of the data that is stored on your gadget. If your laptop, smartphone or any other device works and the information storage is not damaged, all data will be completely safe during and after the repair.

Do you repair cell phones and other portable devices?

Yes, sure. Repair of mobile phones, tablets and laptops is one of the main directions of our activity. The Smart Addiction team consists of real professionals who have been repairing gadgets for many years and perform even the most complex tasks.

Do you repair macintosh computers?

Smart Addiction service center works with all types of equipment. Model, brand and year of manufacture do not matter.

Do I need an appointment to bring in my computer for repair? 

You can call us in advance if you want to clarify any details, but you do not need an appointment to come to our service center. We work seven days a week.

Our work schedule:

• Mon – Sat: 11 am – 8 pm
• Sunday: 11 am – 6 pm

Feel free and come to us at a convenient time for you. We will be happy to help you!

Do you service businesses?

Yes, this is possible, we often provide services to businesses. However, we should first discuss the details of such a partnership and find out exactly how we can help you and what resources will be required for this. You can contact us by phone or email.

Do you make house calls?

When you bring us a broken gadget, you can safely leave it with us and go about your business. We will definitely call you back after the end of the diagnosis or repair and let you know the result. Thanks to this, you can clearly plan your schedule and come to us for a gadget when it suits you.

Do you have parts for sale?

We have our storage of original spare parts that we use to repair gadgets. You can buy some of them, but a lot depends on what kind of components you are looking for. If you need rare parts from not very popular brands, we may not have them in stock. So give us a call first and check the availability of spare parts.

If I need my job completed right away, is that possible?

We always try to solve customer problems as quickly as possible. We carry out diagnostics of the gadget as soon as the client brings it to us. And depending on the scale of the problem, we take the following steps.

If we see that we can quickly fix the gadget, we do it.

If the breakdown is very serious and the repair takes time, we warn the customer about it.

After the repair is completed, we call the client back so that he/she can pick up the device.